Our Most Recent Service Reviews
Service completed professionaly and promptly by tech Tom Nunamacher ! Very Helpful. Very knowledgeable and courteous.
I wanted to share our experience with the Roscoe Brown service technician, Mikey Tidwell. He immediately went to work to find the problem and in minutes he found the issue. He had to work in the hot attic to resolve the problem and with no complaining ...whatsoever. As a matter of fact, he kept is very kind and polite demeanor all the while under such uncomfortable conditions. I cannot express how professional, personable and considerate this young man was during his service call. We were quite impressed with his urgent consideration to help us resume our failed cooling system. The Roscoe Brown Company should consider itself fortunate to have such a hard working, knowledgeable young man working for them. We thank you for sending someone so quickly and fixing our problem. And I must say the young lady that took our service call, I believe her name was Lori, was such a sweet, considerate contact to begin our journey with Roscoe Brown. Thank you to Mikey and Lori and the Roscoe Brown Company for doing such a great job!
Our Service Technician, Joseph Henry, did a wonderful job for us. He was timely, efficient in finding our problem, and recommending the best solution.
My air-conditioning was consistently needing repairs due to a leak that was impacting the pipe in the wall that ran coolant between the upstairs and downstairs AC units. Joseph Henry spent most of the day today making sure that the problem was truly ...resolved. He went over ever little detail of the service and repairs being completed, and even made sure that everything was flawless before departing. I am confident that my AC will be everything it needs to be for the summers to come. I am grateful for Joseph's service and support.
I just want to say that the repair/pluming employee of RB went above and beyond his duty when called to repair a drain at MFH. It was coming a down pour of rain that day, my windows were down and he volunteered to roll them up for me. This was done after ...he had already repaired our drain issue. That Charles Luttrell is a keeper. Please tell him THANK YOU!!! Again. Kind regards, Heather S.
Joseph Henry was our AC Tech he did a wonderful job serviceing our unit I would highly recommend them and Joseph
Repair was made, but unit still does not work. So when we call back, the answering service tells us they really don’t have emergency service hours…it’s just a lie. So that’s the most unprofessional business practice I’ve ever heard of. So we ...can’t even get someone back out here…they refuse. So thanks for misrepresenting what you can really do and taking money when the a/c is not fixed. DO NOT USE ROSCOE BROWN.
My technician, Joseph Henry, took time to explain exactly what was wrong with my A/C unit. He evaluated every part of the unit and worked hard to ensure everything was working properly before he completed my service.