Our Most Recent Service Reviews
First time customer here. A/C went out on Saturday evening called Sunday morning at 10:30am to see if they could come out to fix it since it was 80 in the house. Lady in the office was very nice and professional and said they would work us in and be out ...today to fix it. 12:30pm (2hrs) Josh the service tech was at my front door. Josh was very polite, professional, honest, and educational on the issue and how to help maintain a good running unit. I am a do it myself type guy; however, I did not and would not mind paying Josh to fix and maintain the air system hassle free. Definitely recommend asking Josh to come out and take care of any air issues.
Watch them working for 3 days at my neighbors Worked hard in the heat then even thunderstorms didn't stop them they worked until the job was done Would use if ever needed any of the services they offer
I have been a customer of Roscoe Brown for 28 years. Yesterday morning I woke up to a cold upstairs and the thermostat was not registering. Although Roscoe Brown was very busy, they worked me into the schedule today. This morning my upstairs was down ...to 61 degrees because the AC was running wide open, non stop. The upstairs thermostat was replaced by Josh who explained what he would do to diagnose and solve the problem. Josh gave me options and recommendations on the replacement thermostat. Needless to say, I am a very satisfied customer!
At first I wasn’t impressed and then Andrew called me up wanting to make it right. He broke everything down for me and offered to fix my issue. Larry was out here at the time I was advised and was done in 5 mins and now I have my outdoor faucet up and ...running again. Thank you!!!
Installation people did a very good job! Billing took a little while to get straight though.
Nobody is perfect. Communications could have been better for the installation of a new HVAC system. Once they got here, the technicians were professional and did a great job. I would use Roscoe Brown again.
I've used Roscoe Brown for years, both at my rental property and my own home. I find them professional and very honest - they've never tried to up-sell me. In this case, the upstairs AC unit had to be replaced. It was a tough job because the blower ...system is in the attic. Shawn and Chris did a great job, with no damage to anything in my house. They stuck to it until they were satisfied the job was complete, and performed the job with good humor and efficiency.
Excellent work. Left no mess. I am very happy with my choice of contractor and product.
We’ve had Roscoe Brown come out several times for various HVAC issues, and they’ve always been very helpful, knowledgeable, and reliable. Will continue to use them for our HVAC needs (although hoping we don’t have any more problems for a while!)
Called urgent service and on the Saturday of the Holiday weekend, Tech arrived at near 10PM local time. Promptly ordered part and installed it. Office contact, a MsLacey I believe was Helpful and courteous. Great Service, Timely repair and Very ...Appreciative of it. HIGHLY recommend them.